Head of Collections

Responsibilities

• Manage the overall operations and enhance revenue to ensure the monthly collection targets are met.
• Develop and implement collection strategies to maximize recovery of outstanding debts.
• Lead and supervise the collections team, providing guidance and support.
• Monitor and analyze collections performance metrics, making adjustments as necessary.
• Ensure compliance with all relevant financial regulations and laws.
• Negotiate payment arrangements and settlements with clients and external partners.
• Maintain accurate records of all collections activities and communications.
• Collaborate with other departments to resolve billing disputes and customer service issues.
• Develop and maintain policies and procedures for the collections department.
• Provide regular reports and updates to senior management on collections performance and challenges.

Requirements:

• Bachelor’s degree in finance, business administration, or a related field.
• Minimum 15 years experience in collections departments of banks or finance companies, at least 5 years of which in heading collections department
• Strong knowledge of financial regulations and debt recovery processes.
• Excellent leadership and team management skills.
• Excellent negotiation and communication skills